I am finding a large percent of the new beekeepers retires. So remembering details... that can be a problem. There are a few, at a bee club meetings, when I see them walking up to me I know it is going to be a long conversation. I know I will be repeating myself to get it to stick in their head. Probably not so much the age factoring in as it is all so new. I find many times they have no clue because I use beekeeping words they never have heard of like shim or they call every box a super and I don't. They will say something like my super has a small amount of brood in it. I say you could use a queen excluder to keep her out of there and give the brood a chance to emerge before you extract. They say I thought I shouldn't extract my supers where the brood is. It will dawn on me they are calling the brood box a super. Sometimes the conversation isn't that fast because it takes me a while to understand what they are telling/asking me. They are wondering if the queen is doing her job because the brood pattern is small but to me it sounds like the queen is up in the honey supers. Communication is a tough one.Rather than expect people to remember details, maybe we need to be ready to provide a list of YouTube videos worth watching.
With videos they could watch something many times to get it to sink in but they will have questions that need to be answered. They would have to watch the videos ahead of time, write the questions down and then have a question and answer period with the presenter.